Citrix login woes today

I arrived for work today and was logging into one of my clients network via Citrix. For this particular client I have an admin user login, password and a Citrix eToken pass. These are similar to RSA tokens where a random set of passcode containing alphabetic characters and numbers these passcodes are generated on these RSA tokens every 30 seconds by algorithms. The Citrix eToken is the same but only generates numbers in its passcode these tokens also provide new combinations every 30 seconds.

This morning it would not accept my credentials at all, I suspected my password for the domain had expired and logged a job with the clients internal helpdesk to be escalated to a senior analyst with active directory rights to renew or change my password as this is  what I had thought (it had happened before) was the case. In many IT roles with domain administration it is common policy to not  be able to reset a fellow team members admin domain account.

So a couple of hours passed until I got the senior Analysts email with my new password. I tried again and it still wouldn't accept my credentials. I tried a number of times and was starting to worry if my token was faulty. I opened notepad and typed my  new password as in any live environments as many of us know the password  being entered are * or asterisks I did this to check the password I was entering would match the newest password I had been emailed.

I then realised what had been happening my W key on my  keyboard and stopped working Doh! My keyboard had been giving me trouble with its left shift key becoming unreliable I should have known. So I went looking around the office for a spare keyboard. I  boosted a  newish keyboard from a Hot Desk  and  rebooted my system.
Because I had locked my account I emailed the Senior Analyst back to request he unlock my account again. An hour later I received email confirmation that it was done and finally I  was able to  login.