04/09/2010 04:28:06 a.m. SMTP Server: Mail for nlno1km@noelleeminggroup.co.nz rejected for policy reasons. Recipient could not be found in the Domino Directory.
04/09/2010 04:28:58 a.m. Compacted mail\nlma33m.nsf, 768K bytes recovered (<1%)
04/09/2010 04:28:58 a.m. Informational, compression of data documents is already enabled in database mail\nlma83am.nsf.
04/09/2010 04:28:58 a.m. Informational, LZ1 is enabled in database mail\nlma83am.nsf.
04/09/2010 04:28:58 a.m. Compacting mail\nlma83am.nsf (NL Manukau Supa Centa Asst Manager)
04/09/2010 04:28:58 a.m. Attempting to compress all data documents in database mail\nlma83am.nsf.
04/09/2010 04:29:21 a.m. AMgr: Agent ('The Email Convertor' in 'ServicesChannel\customersupport.nsf') printing: <<<< THE EMAIL CONVERTOR BEGIN >>>>
04/09/2010 04:29:21 a.m. AMgr: Agent ('The Email Convertor' in 'ServicesChannel\customersupport.nsf') printing: <<<< THE EMAIL CONVERTOR END >>>>
04/09/2010 04:29:25 a.m. Compacted mail\nlma83am.nsf, 256K bytes recovered (<1%)
04/09/2010 04:29:25 a.m. Informational, compression of data documents is already enabled in database mail\nlma83m.nsf.
04/09/2010 04:29:25 a.m. Informational, LZ1 is enabled in database mail\nlma83m.nsf.
04/09/2010 04:29:25 a.m. Compacting mail\nlma83m.nsf (NL Manukau Supa Centa Manager)
04/09/2010 04:29:25 a.m. Attempting to compress all data documents in database mail\nlma83m.nsf.
04/09/2010 04:30:10 a.m. Router: notes.ini setting for Log_Mailrouting being used (note - this option may now be configured in a Server Configuration document)
04/09/2010 04:33:08 a.m. SMTP Server: Mail for nlno1km@noelleeminggroup.co.nz rejected for policy reasons. Recipient could not be found in the Domino Directory.
04/09/2010 04:35:11 a.m. Router: notes.ini setting for Log_Mailrouting being used (note - this option may now be configured in a Server Configuration document)
04/09/2010 04:35:14 a.m. Compacted mail\nlma83m.nsf, 512K bytes recovered (<1%)
04/09/2010 04:35:14 a.m. Informational, compression of data documents is already enabled in database mail\nlmt74m.nsf.
04/09/2010 04:35:14 a.m. Informational, LZ1 is enabled in database mail\nlmt74m.nsf.
04/09/2010 04:35:14 a.m. Holy Shit what was that?
04/09/2010 04:35:14 a.m. Attempting to compress all data documents in database mail\nlmt74m.nsf.
04/09/2010 04:38:33 a.m. SMTP Server: Mail for nlno1km@noelleeminggroup.co.nz rejected for policy reasons. Recipient could not be found in the Domino Directory.
04/09/2010 04:39:21 a.m. AMgr: Agent ('The Email Convertor' in 'ServicesChannel\customersupport.nsf') printing: <<<< THE EMAIL CONVERTOR BEGIN >>>>
04/09/2010 04:39:21 a.m. AMgr: Agent ('The Email Convertor' in 'ServicesChannel\customersupport.nsf') printing: <<<< THE EMAIL CONVERTOR END >>>>
04/09/2010 04:40:03 a.m. Compacted mail\nlmt74m.nsf, 768K bytes recovered (<1%)
04/09/2010 04:40:03 a.m. Informational, compression of data documents is already enabled in database mail\nlna67am.nsf.
04/09/2010 04:40:03 a.m. Informational, LZ1 is enabled in database mail\nlna67am.nsf.
04/09/2010 04:40:03 a.m. Compacting mail\nlna67am.nsf (NL Napier Assistant Manager)
04/09/2010 04:40:03 a.m. Attempting to compress all data documents in database mail\nlna67am.nsf.
04/09/2010 04:40:12 a.m. Router: notes.ini setting for Log_Mailrouting being used (note - this option may now be configured in a Server Configuration document)
04/09/2010 04:40:12 a.m. Compacted mail\nlna67am.nsf, 0K bytes recovered (0%)
Monday, September 6, 2010
Monday, July 12, 2010
Enter the Matrix!!
The Matrix exists & its out there to get us all - recently I had a para-techno experience (that's my way of saying technology driven paranormal experience). I was working on this Toshiba laptop which won’t boot to Win XP, well it looked like any other every day issue to me but it was NOT.
The laptop would not boot to Win XP & it wont give me any error message (think of the Matrix without those dropping alpha-numeric signs), just a black blank screen staring at me, no numbers, no nothing.
Enter my boss who like Neo used his magical fingers & hit ctrl+alt+del Whooooooosh!! the system rebooted to a screen which said "Resuming Windows".....whaaaat!!!!!!!! I mean no ways that could happen. What's so strange about it, well I rebooted & hard booted the laptop several times & went inside BIOS to set the settings to default which didn’t do anything & after a ctrl+alt+del its telling me "resuming windows..."
During all this I stood there like a clueless Morpheus & kept on believing that there's no laptop & there's no Win XP....nothing existed
Zion (the laptop) came to life & its all because of my boss - well actually the problem still existed but so did the machine world. So beware all you nerds & techno-freaks…the time is coming & it has already started.
Author’s Note: No part of this blog is fiction - my boss actually DID the 3 fingers trick to invoke the powers within & hit ctrl+alt+del. I have alibi to prove it.
The laptop would not boot to Win XP & it wont give me any error message (think of the Matrix without those dropping alpha-numeric signs), just a black blank screen staring at me, no numbers, no nothing.
Enter my boss who like Neo used his magical fingers & hit ctrl+alt+del Whooooooosh!! the system rebooted to a screen which said "Resuming Windows".....whaaaat!!!!!!!! I mean no ways that could happen. What's so strange about it, well I rebooted & hard booted the laptop several times & went inside BIOS to set the settings to default which didn’t do anything & after a ctrl+alt+del its telling me "resuming windows..."
During all this I stood there like a clueless Morpheus & kept on believing that there's no laptop & there's no Win XP....nothing existed
Zion (the laptop) came to life & its all because of my boss - well actually the problem still existed but so did the machine world. So beware all you nerds & techno-freaks…the time is coming & it has already started.
Author’s Note: No part of this blog is fiction - my boss actually DID the 3 fingers trick to invoke the powers within & hit ctrl+alt+del. I have alibi to prove it.
Sunday, July 4, 2010
The Lost Symbol
At the very outset, I’d like to thank Jason for making me a part of this website. He’s been kind in inviting me to this personal group of bloggers so thank you Jason…thanks for counting me in.
Since this is my first post, I am going to keep it sweet & simple. I don’t want people subscribing to my beliefs in such early stages J (haha I saw that eyebrow raising)
I am a part of an elite (in our own ways) technology driven team & I take pride in it. I am “still picking up” ropes but wouldn’t consider myself as a noobie. I am no G.I.Joe & I certainly have no connection with Area 51. I do the simple job of keeping people off-the-area known as “Commonly-Operated-Machine-Practically-Used-for-Trade-Education-Research”. Now don’t get me wrong & I don’t mean any offence but what will you call this;
Me: IT
Caller: I have a problem
Me: How can I help?
Caller: I am not able to connect to the internet can you have a look?
Me: Sure, which computer?
Caller: How do I tell?
Me: Is there a tag or sticker on the CPU?
Caller: What’s a CPU?
Me: The black box thing!!
Caller: I don’t see one.
Me: well OK, apart from the monitor what all do you see?
Caller: keyboard & mouse, that’s it.
Me: ** ahem ** OK, can you press ctrl+alt+f1 on the keyboard
Caller: Where???
Me: On the keyboard, you just told me you have a keyboard.
Caller: Oh yeah…so what am I pressing?
Me: ctrl+alt+f1…all keys together or you can hold the ctrl+alt key & then hit f1
Caller: done, nothing happened
Me: Can you try again?
Caller: nothing
Me: Which key’s are you pressing?
Caller: Ctrl+Alt+F+1
Me: it’s the F1 key, top row on the keyboard & not f+1
Caller: thanks for telling me that mate, I know what you are talking about & I am a computer literate person, I am telling you nothing is happening
Me: ** I wish I could say RTFM for keyboard ** Ok, just one more time if you can pleeaaaaaaaaasssssssssseeeeeeeeeee (I cant stress enough) look at the top row on your keyboard & tell me what it says?
Caller: Aha..there you go…I found the F1 key
(Yes sir, you sure did – you are like that zombie in Resident Evil who knew how to use a cell phone but couldn’t do the plastic object maze matching)
Now I know that it’s not funny to make fun of people. Perhaps they are good at something else & I am not proclaiming to be a wizard – but why shout your qualifications at me when you certainly don’t have the intellect to distinguish between Jack & Jill & Jack Daniels.
Friday, April 30, 2010
Telecom Blackberry Support
One of the guys at work screwed his pin while trying to set it on his blackberry bold. I recieved the device locked in the state of prompting for a pin to unlock it, problem being we didnt know what the pin was. I was told that I needed to get the device unlocked so we could get it back to our man whom is entirely dependant on it. I dialed a Telecom 0800 number and selected option 4 for mobile technical support. The call went a little like this..........
Helpdesk Rep "Welcome to Telecom ........... speaking how can I help?"
Me "Hi have you got the 0800 number for blackberry support?"
Helpdesk Rep "I can help you with Blackberry Support"
(I call some department in Telecom at least once a day for various reasons and had been asking that exact same question at least 4 different times the month previous which no matter weather it was a Gen-I number or Corporate number I had called they all responded with that exact same answer)
anyway after explaining what was wrong with the phone i.e. "the device is locked" I asked simply how we could unlock the device. Helpdesk Rep replied "the only way to unlock the device was for me to go to a Telecom store hand over the device to them and they send to a 3rd party repair agent". I said " thats bullshit Im not doing that" Helpdesk slob replied "thats the only way to repair the device". Now this would take at least a week so we would have to supply our busy man with a loan phone or BB activate his email and then wait for the 3rd party repair agent to unlock, not good enough!!!! By this stage I was fed up with talking to this robot and I told him he was no help at all and I asked for the Blackberry Support 0800 number to which he finally gave me that was the end of that call.
So let me point out over the previous month I had asked for that number and on the 5th attempt of asking for it I was finally given it.
So what did I do next I called the Blackberry Support number and waited patiently on hold.
A lovely lady answered and said "welcome to Blackberry Support ............. speaking how can I help?" I said my name and where I was from and went straight to the point "I've got a Blackberry Bold thats locked how can I reset it?". She responded I think there is a way to reset it but she had to confirm and she asked if she could put me on hold I said Okay and when she returned she said yes this was possible but she had to wait to obtain documentation showing her how it could be done. I said great and asked for the documentation on how to do this to be emailed to me as it would be good for our our helpdesk documentation also(really its to give me another reason to not call Telecom), so I gave her my email address and hung up the phone waiting patientialy for the email to come through.
Ten minutes passed and no email when all of a sudden my phone buzzed someone calling from an unknown number, I answered and low and behold it was the lovely lady from Blackberry Support. Now I hadnt given her my Direct Dial or our helpdesk number either and she had called on an unknown number I was a little bit surprised. Any way she said she didnt have the documentation to email but all I had to do was enter the PIN incorrectly 8 times and the device would reset its self to factory settings. I said okay Ill try that and the call was ended.
Now I had observed when prompted for the PIN on the Blackberry the top of the window showed 4/10 and each time I did as I was told (enter the pin incorrectly) the first number would increase by one which logic concludes represents each time the PIN was not successful. So it got to 8/10 and logic defies thats 8 attempts but hey presto no reset hmnmmm was then I thought I have been known to gamble so I did it twice more and low and behold a warning popped to the nature of PIN incorrect resetting to factory default settings. It wiped its self and rebooted how it should have I tested it by making a phone call it worked. I buzzed out lotus man to reactivate email on the device followed his careful instructions and hey presto we were back in business.
The device remembered who the owner was and it was prompting for him to enter a new PIN number I took it upstairs dropped it on his desk he was a happy man.
So after a month of asking for the BB helpdesk number I finally had it, for your reference its 0800 BBSUPPORT and option 1 will get you past the script reading robots and to someone who knows a little about the subject.
Helpdesk Rep "Welcome to Telecom ........... speaking how can I help?"
Me "Hi have you got the 0800 number for blackberry support?"
Helpdesk Rep "I can help you with Blackberry Support"
(I call some department in Telecom at least once a day for various reasons and had been asking that exact same question at least 4 different times the month previous which no matter weather it was a Gen-I number or Corporate number I had called they all responded with that exact same answer)
anyway after explaining what was wrong with the phone i.e. "the device is locked" I asked simply how we could unlock the device. Helpdesk Rep replied "the only way to unlock the device was for me to go to a Telecom store hand over the device to them and they send to a 3rd party repair agent". I said " thats bullshit Im not doing that" Helpdesk slob replied "thats the only way to repair the device". Now this would take at least a week so we would have to supply our busy man with a loan phone or BB activate his email and then wait for the 3rd party repair agent to unlock, not good enough!!!! By this stage I was fed up with talking to this robot and I told him he was no help at all and I asked for the Blackberry Support 0800 number to which he finally gave me that was the end of that call.
So let me point out over the previous month I had asked for that number and on the 5th attempt of asking for it I was finally given it.
So what did I do next I called the Blackberry Support number and waited patiently on hold.
A lovely lady answered and said "welcome to Blackberry Support ............. speaking how can I help?" I said my name and where I was from and went straight to the point "I've got a Blackberry Bold thats locked how can I reset it?". She responded I think there is a way to reset it but she had to confirm and she asked if she could put me on hold I said Okay and when she returned she said yes this was possible but she had to wait to obtain documentation showing her how it could be done. I said great and asked for the documentation on how to do this to be emailed to me as it would be good for our our helpdesk documentation also(really its to give me another reason to not call Telecom), so I gave her my email address and hung up the phone waiting patientialy for the email to come through.
Ten minutes passed and no email when all of a sudden my phone buzzed someone calling from an unknown number, I answered and low and behold it was the lovely lady from Blackberry Support. Now I hadnt given her my Direct Dial or our helpdesk number either and she had called on an unknown number I was a little bit surprised. Any way she said she didnt have the documentation to email but all I had to do was enter the PIN incorrectly 8 times and the device would reset its self to factory settings. I said okay Ill try that and the call was ended.
Now I had observed when prompted for the PIN on the Blackberry the top of the window showed 4/10 and each time I did as I was told (enter the pin incorrectly) the first number would increase by one which logic concludes represents each time the PIN was not successful. So it got to 8/10 and logic defies thats 8 attempts but hey presto no reset hmnmmm was then I thought I have been known to gamble so I did it twice more and low and behold a warning popped to the nature of PIN incorrect resetting to factory default settings. It wiped its self and rebooted how it should have I tested it by making a phone call it worked. I buzzed out lotus man to reactivate email on the device followed his careful instructions and hey presto we were back in business.
The device remembered who the owner was and it was prompting for him to enter a new PIN number I took it upstairs dropped it on his desk he was a happy man.
So after a month of asking for the BB helpdesk number I finally had it, for your reference its 0800 BBSUPPORT and option 1 will get you past the script reading robots and to someone who knows a little about the subject.
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